Health and social welfare sector

Process digitisation for patient protection

Increasingly, one hears of Digital Health as a concept concerning the application of digital technologies to support innovation in the healthcare system. With Opera Life we have put this philosophy into practice, with the aim of making service delivery more effective, streamlining communication between facilities and citizens, and increasing the quality of services to patients. We therefore developed a system for:

  • follow structured operational procedures, mainly off-site
  • be guided step by step to minimise the probability of error
  • have the entire set of documents associated with the intervention directly on-site (also offline)
  • collect data for traceability and reporting.

Our solution is designed to guide correct operations by providing the right information directly to the operator’s smartphone at the time of need, wherever it may be located:

  • detailed checklists (with comments, pictograms, pictures, video clips) of actions and checks in the procedure
  • full documentary support (images, diagrams, manuals, good practices …)
  • the history of all interventions that represent the ‘knowledge base’ for all personnel in the field, whether experts or not
  • real time telemetry data of plants, machines or sensors located on the territory to determine their operating status and take action if necessary.

In Opera Life, the concept of the ‘Electronic Record’ pervades the entire information management structure, enabling the integration of the actual data and the metadata that characterise its acquisition, i.e. the who, how, when and even where. With this data structure, it is possible to have traceability of any operation at all times, thus guaranteeing:

  • Authenticity: authentication and geolocation of recorded data
  • Traceability: historical and complete traceability of recorded data (Audit Trail)
  • Risk Management: ensuring the execution of all steps of the procedure
  • Just-in-time instructions: delivery of operational instructions at the point of need
  • Efficiency: automation of reporting activities
  • Veracity: in instrumental recordings if machine connection is enabled

Case Studies