Apps and Universal Clouds for Service 4.0
Opera Industry is the new solution developed by Remorides to enhance the interaction between the manufacturer, his machines and the end customer.
Giving Italian machine builders, a world-class excellence, the opportunity to improve interaction with their customers and collect data from the field is the goal that Remorides has set itself and has achieved. All this thanks to an app and a web and cloud interface (but also a premis is available) that make the concept of service 4.0 concrete
With this solution he wanted to relieve the manufacturers of the very onerous commitment of having to develop a system dedicated to the technical management of commissioning and after-sales with the “Opera industry” App and telemetry – explains Eng. Savini – allows the manufacturer to collect data from the machines together with those of the test checklists, FAT, SAT and service activities in a single integrated system; the customer to access the technical contents and procedures on smartphones and the Web. With a single system – summarizes the entrepreneur – services to the customer and the fleet of installed machines are managed. In practice, with opera industry, the manufacturer creates an account for each of his customers and on that interface he finds manuals, maintenance plans, diagrams, intervention records, spare parts and can also open assistance request tickets.
Furthermore, Opera was born with a clear understanding of the strategic value of data coming from machines (lloT) and for this reason it is equipped with an infrastructure ready for the various industrial communication protocols, thus allowing the logging of signals, the reception of alarms and the management of consume.
In summary, concludes Savini “Opera industry is the first management system for technical activities designed for machine manufacturers and their customers”. Born in 2013 from the intuition of two brilliant engineers of mission critical systems, Remorides has recently entered into a strategic alliance with Novagem Solutions, which has developed a proprietary engine for the Cloud and loT that “we will use for the new generation management of Opera which will debut in the fall”.
Il Sole 24 ORE